Returns & Refunds

14-day returns

You can return an item within 14 days of delivery if it's unused, unwashed and in its original condition, with tags or packaging.

Costumes

Costumes that have been worn by a pet can't be returned, for hygiene reasons, unless they arrived damaged or defective. Please try costumes on gently and keep the tags attached until you're sure.

How to start a return

Email support@mochifavorites.com with your order number, the item and the reason. We'll email you the return address and instructions. Please don't send anything back before we confirm.

Return shipping

Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong. We recommend a tracked service, because we can't refund parcels that don't reach us.

Refunds

Once we receive and check your return, we refund the item price to your original payment method.

Damaged, defective or wrong items

If your order arrives damaged, defective or wrong, email us as soon as possible with your order number and a clear photo. We'll send a replacement or a full refund, and you won't pay for return shipping.

Wrong size?

Check the size chart on the product page before ordering. To change a size, return the unused item within 14 days and place a new order.

Cancellations

Contact us as soon as possible. Once an order has shipped it can't be cancelled, but it can be returned under the policy above.